If you are ever unable to save your survey don't panic! Try this troubleshooting trick below.
- Do not close your browser window. In most cases the issue is a temporary loss of connection.
- Click on the chain link icon and download a Word document version of your survey. This way if you are unable to save you don't lose your entire survey.
- Wait 15-30 minutes and try to save again.
If the steps above don't work, keep your browser open and reach out to firstname.lastname@example.org or click the chat bubble at the bottom right to start a conversation.
We may be able to retrieve a copy of the survey for you. Please note it might not have the most recent changes which is why we recommend downloading a Word document version.