Trying to launch your survey and receive an error like this? You might have extended past the character limitations on a question or answer choice for an ECO membership.
Sometimes when you create a survey, you may need a little extra wiggle room. This can be done on a case by case basis.
If you are operating in an ECO membership you will have the option to expand limits on your own by adding the Pro Survey Authoring Package to your survey.
Just click to activate, and the cost of the package will be added to your overall survey price.
If you are currently a PRO member or higher and find that you need more than what your membership offers, you can reach out to support directly. While we need to set platform limitations for reasons such as respondent fatigue and quality of questions types, we will work with you to expand as much as possible or suggest alternatives.
To see a full list of what your membership includes click the button below.
If you have any additional questions please reach out to firstname.lastname@example.org or click the chat bubble at the bottom right to start a conversation. We look forward to hearing from you!