Surveys should save automatically, but if you're ever unable to save, try these steps.

1. Do not close your browser window. In most cases the issue is a temporary loss of connection.
2. Use the keyboard shortcut Ctrl + Shift + S to activate the save button.
3. Click the share icon on the left side of the page and download a Word document version of your survey — this way you won't lose your work if the save fails.
4. Wait 15–30 minutes and try to save again. In most cases it's a temporary connection issue; leaving the browser window open ensures the survey will save automatically once the connection is restored.

If the steps above don't work, keep your browser open and reach out to support@aytm.com or click Chat with us at the top of the page to start a conversation. We may be able to retrieve a copy of your survey, though it might not include the most recent changes — which is why we recommend downloading a Word document version as a backup.