Open-ended responses are grouped by respondents and their Response ID — the number assigned to each respondent, consistent across all reports including Excel exports.

Rejecting Comments

You can reject up to 5% of total responses (e.g. N400 × 0.05 = N20). This removes the respondent (and all their responses) from your results entirely and replaces their data with a new respondent if your survey is still in field.

1. Click the Reject dropdown in the individual Response ID menu bar.
2. Select a reason for rejecting the respondent. Selecting Other will prompt you to provide a reason.

⚠️ Note: If a respondent is rejected after the survey has finished fielding, reach out to our Client Engagement team through the chat to discuss options for replacing the respondent.

Giving Kudos

1. Click Give Kudos? in the Response ID menu bar, and aytm will send a brief "Thank you note" to the respondent on your behalf.

Sharing Your Results

1. Click the Export icon and select either CSV or Excel to export a file containing only respondents' Response IDs and their verbatim responses.