Elicit written feedback from survey respondents by using Open-ended questions.
1. Accessing Open Ended Responses
To view all fielded results, begin from the Stats page in the Original - as fielded default report.
- Click on the conversation bubble icon below the header.
- Click the drop-down menu to the right of the search bar to view 50, 100, or 250 comments per page.
- Navigate between pages using the arrows to the left and right of the page number.
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2. Filtering Responses
- Click the All Questions drop-down menu in the filter tools, and select a specific question or variant from the list to narrow down the view of available responses.
- Click the drop-down again, scroll to the top, and select All Questions to remove the filter.
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3. Sorting Responses
By default, responses are Sorted by ID, and group together each respondent’s answers for all open ended questions asked in the survey, starting with the first response recorded.
- Click the Sorted by ID drop-down menu in the filter tools to view alternate sorting options.
- Select Sort by time to organize based on the time each response was logged. The down arrow indicates that the oldest comments are displayed at the top; toggle the down arrow to display newest comments first.
- Select Sort by length to organize open ended responses by the number of characters in the response.
- Select Sort by kudos to show comments with Kudos first, in descending order, or show comments with kudos last.
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4. Showing Traits
There are two ways to view the traits of a respondent on the open-ended comments page.
- Click the avatar icon in the menu at the top of the page to see traits for every respondent. Click the icon again to hide traits.
- Click the avatar icon to the left of an individual Response ID to see traits for just that individual. Click the icon again to hide traits.
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