Open-ended responses are grouped by respondents and their Response ID — the number assigned to each respondent, consistent across all reports including Excel exports.
Rejecting Comments
You can reject up to 5% of total responses (e.g. N400 × 0.05 = N20). This removes the respondent (and all their responses) from your results entirely and replaces their data with a new respondent if your survey is still in field.
- Click the Reject dropdown in the individual Response ID menu bar.
- Select a reason for rejecting the respondent. Selecting Other will prompt you to provide a reason.
⚠️ Note: If a respondent is rejected after the survey has finished fielding, reach out to our Client Engagement team through the chat to discuss options for replacing the respondent.
Giving Kudos
- Click Give Kudos? in the Response ID menu bar, and aytm will send a brief "Thank you note" to the respondent on your behalf.
Sharing Your Results
- Click the Export icon and select either CSV or Excel to export a file containing only respondents' Response IDs and their verbatim responses.