aytm runs entirely in your web browser—there's nothing to download or install. This article covers which browsers to use, how aytm behaves on phones, and the browser settings the platform needs.
In This Article
- What Is the Best Browser?
- Do You Support Internet Explorer?
- Do You Have a Mobile App?
- Mac or PC?
- Browser Settings and Connection
What Is the Best Browser?
We recommend the latest version of Google Chrome. aytm also supports current versions of Microsoft Edge, Mozilla Firefox, and Apple Safari.
| Browser | Support |
|---|---|
| Google Chrome | Recommended |
| Microsoft Edge | Supported |
| Mozilla Firefox | Supported |
| Apple Safari | Supported |
| Internet Explorer | Not supported (see below) |
Some of the newer parts of aytm, such as Bridge, need a fairly recent browser version:
- Chrome or Edge—version 117 or later
- Firefox—version 128 or later
- Safari (Mac, iPhone, and iPad)—version 16.4 or later
💡 Tip: Chrome, Edge, and Firefox update themselves automatically, so they'll usually meet these versions as long as you restart the browser now and then. Safari updates come with macOS and iOS updates. If a page looks broken or won't load, try updating your browser first.
Do You Support Internet Explorer?
No. Microsoft has retired Internet Explorer, and aytm doesn't work in it. Please use Microsoft Edge, Google Chrome, Firefox, or Safari instead.
⚠️ Note: Microsoft Edge's Internet Explorer mode loads pages with the old Internet Explorer engine, so aytm won't work in IE mode either. If your organization's Edge settings open aytm in IE mode (you'll see an Internet Explorer icon in the address bar), ask your IT team to remove aytm from the IE mode site list.
Do You Have a Mobile App?
No. aytm doesn't have a mobile app for building surveys or viewing results. Most of the platform, including the dashboard, survey editor, Target Market page, results, and team and billing pages, is designed for a laptop or desktop screen.
If you open one of these pages on a phone, aytm first shows a Best experienced on desktop screen. To keep going on your phone, click Continue with full site experience. You'll get the desktop version of the site until you sign out or go back to the sign-in page.
Taking Surveys on Mobile
Survey respondents don't need an app either. Surveys work in desktop and mobile browsers alike. If your study needs respondents on a specific device type, you can require mobile or desktop on the Target Market page. See Surveying by Device.
Mac or PC?
Either one works. Since aytm runs in your browser, it works the same on Mac, Windows, and other operating systems, as long as you're using a supported browser. (An internal poll found the aytm team split 50/50, so whichever you prefer, we speak your language!)
Browser Settings and Connection
- JavaScript and cookies—these must be turned on for aytm. aytm uses cookies to keep you signed in.
- A stable internet connection—aytm saves your survey automatically as you work. If your connection drops, keep the browser window open so your changes can save once you're back online. See Issues with Saving Your Survey?