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Chat With Us

When you need assistance right now and can't find the answer in an article, our Customer Engagement Team is ready to help you through chat. No bots here! 

 

Response Time

Our support hours are Monday through Friday 9am-9pm Eastern Time. Chats are answered within a few minutes unless it's outside business hours or holidays. If chat isn't available, you can open a ticket which will have priority the next day. 

 

 

Starting a Chat from your aytm Account

If any questions arise while programming the survey, a chat can be opened while logged into the aytm dashboard or survey editor.

  1. Click the aytm chat bubble in the lower right corner of the aytm page. A small Help & Support pop-up will open.
  2. Select Chat with us.
  3. Follow the prompts and click Start Chat to begin chatting with our team! Be sure to include the email associated with your aytm account.  If your inquiry is about a specific survey, be sure to have your Survey ID or survey title for us to review. 
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Starting a Chat in the Help Center

At the top of the page is a link to Chat with us or Open a ticket


To open a live chat with our aytm Customer Engagement team:

  1. Click Chat with us to open a window with an information form.
  2. Follow the prompts and click Submit to start chatting with our team! Be sure to include the email associated with your aytm account.  If your inquiry is about a specific survey, be sure to have your Survey ID or survey title for us to review. 

To start an email correspondence with our Customer Engagement team:

  1. Click Open a ticket to open a window with an information form.
  2. Follow the prompts and click Submit to open an email correspondence with our team. Be sure to include the email associated with your aytm account.  If your inquiry is about a specific survey, be sure to have your Survey ID or survey title for us to review. 
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The Secret Search Option

When you open the chat window, there's another thing you can do to get help - click on the left-pointing arrow in the menu bar. From there, you'll see the Help search right in the widget, and you can even browse and read full articles there. It's a great way to keep your access to the Help Center easily available while you work on surveys. To continue to a chat with our Customer Engagement Team, click Live Chat and you'll see the prompts again.
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