What if I adjust the fielding country after a translation has already been added?

No worries! When you save a new country in the Target Market, aytm updates your existing translations automatically:

• Languages the new country also offers move over to that country. For example, if you switch from the United States to Mexico, your Spanish translation for the United States becomes a Spanish translation for Mexico. There's nothing else to do.
• Empty translation columns in languages the new country doesn't offer are removed.
• Translation columns with text in languages the new country doesn't offer stay in place so you don't lose your work. Their column header reads Incompatible with current targeting.

To review your translations, click the Languages icon in the Survey Editor toolbar.

⚠️ Note: You can't launch a survey that contains an incompatible translation. Delete any incompatible column before launching. If you want to keep its content, open the column's dropdown and select Translate and copy from this column to EN first.

What if my survey only has one language available, but I'd like to use English as my research language?

Easy fix! On the Survey Editor page, click the Languages icon in the top-right toolbar, or the Languages link above any question. Open the dropdown on your current researcher language column and select Set EN as researcher language.

Your existing text moves into its own column (e.g., IT for Italian), and the new EN column starts empty. To fill it, open the dropdown on that language column and select Translate and copy from this column to EN. Learn more in Setting English as Researcher Language.

⚠️ Note: These options are part of multilingual surveys, which aren't available on Lite or Enterprise Trial plans. If you're on one of these plans, you won't see them.

Does Skipper replace my need for a translator?

Not necessarily, but it can reduce the cost. Instead of hiring someone to create an entire translation from scratch, you may only need a translator to review the translated text—saving both time and money.

Is Skipper learning from my surveys or the text I enter?

Skipper is covered by aytm's AI privacy principles. aytm may use some client data, including response-level data, to fine-tune its AI models unless your organization opts out. We also store your data internally to provide our service, troubleshoot issues, and improve our platform.

To opt out, your account owner can email support@aytm.com with the subject line aytm AI opt-out request. For full details, see Section 4.7 of our Terms of Use and our AI Privacy Principles, or reach out to your Account Manager.

What language model is Skipper using?

We're AI-agnostic. Skipper uses several leading large language models, including Anthropic's Claude, OpenAI's GPT models through Microsoft Azure OpenAI, and Google's Gemini. Different Skipper features may use different models, and we update them as better options become available. For details, see our subprocessors list.