To properly calculate any applicable sales tax, you will need to input the address of your physical location, where you will work with and download your survey data. This could be different than billing information (think shipping versus billing address) depending on your payment method. When you launch a survey, you will be asked to input your address if we don’t already have an address on file.  

Address

aytm uses your physical location address to calculate any applicable sales tax. This may differ from your billing address. If we don't have an address on file, you'll be prompted to enter one when you launch a survey.

1. From your Dashboard, click the Account tab and select Address.
2. Enter your address and save.

If you're on a team account with multiple addresses, you can assign a different address to each sub-team.

Address Showing as Unknown

If your address shows as unknown on the launch page, you won't be able to launch until it's added.

1. Click Please Provide on the launch page.
2. Type your physical address into the popup.

⚠️ Note: On Enterprise team accounts, the account owner (admin) must enter the address for the entire team. They can do this under Account > Physical Address. Once added, refresh the page and the address will populate, allowing you to launch.