Open-ended responses are grouped by respondents and their response ID. A Response ID is the number assigned to each respondent consistent across all reports, including Excel reports. Comments are grouped by respondents by using their Response ID.
1. Rejecting comments
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You can Reject up to 5% of total responses (e.g. N400 * .05 = N20). This will remove the respondent (and all their responses) from your results entirely and replace their data with a new respondent if your survey is still in field.
- Click the Reject drop-down in the individual response ID menu bar.
- Select a reason for rejecting the respondent. Selecting Other will prompt you to provide a reason for rejection.
Note: If a respondent is rejected after the survey has finished fielding, please reach out to our support team through the chat to discuss options for replacing the respondent in your survey.
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2. Giving Kudos
- Click Give Kudos? in the Response ID menu bar, and aytm will send a brief “Thank you note” to the user on your behalf.
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3. Sharing your results
- Click on the Export icon, and select either CSV or Excel to export a file containing only respondents’ Response IDs, and their verbatim responses.
- Click on the Print icon on the left sidebar, and select print report to print a report that displays only the open ended question responses. When your printer options display, alternatively select Save as PDF or generate PDF to download a PDF of verbatim responses.
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