1. In the Survey Editor, click the Open Ended Icon in the question menu, or drag the icon into place.
2. Type or paste your question into the Question field.
3. Activate the Make optional checkbox to allow respondents to skip the question (by default, Open Ended questions require a response).
4. Select the Min: dropdown to specify a minimum number of required characters per response.
5. Select the Max: dropdown to specify a maximum number of characters per response.

On the Results page, Open Ended Responses display in line with other questions with several visualizations available.

1. By default, your question appears with a few Notable verbatims highlighted as a sample.
   a. Hover over a response, and click the Copy button to copy the verbatim to your clipboard.
   b. Click the second drop-down to switch the responses in view from Longest, Median length, to Shortest.
   c. In the Search field, type terms you would like to filter for, the return key, and then click the magnifying glass, to show several responses with those terms highlighted.
2. Click the first drop-down and select Sentiments to view a chart categorizing which responses were Negative, Neutral, Positive, Mixed, or No sentiment.
3. Select Codebooks to view a chart quantifying the various codes you have placed on responses from the Open Ended Responses interface.
4. Select Wordcloud to load a word cloud and frequency table for all responses to the question.
5. Click the Verbatim icon in the menu at the top of the page, or on the right side of the question header for a more in-depth exploration of responses. Click the drop-down to sort by time, sentiment, length, or kudos instead.

Note: If Sentiments and/or Verbatim Coding have not been applied to your open ended responses, these options will not appear in the drop-down list.

With the Wordcloud visualization selected:

1. Select a pre-set visual theme from the drop-down menu, or click the gear button to expand control options.

2. Use the sliders to change the number of words displayed in the cloud and the contrast size of most and least used words.

3. Rotate word angle and orientation with the tilted A buttons.

4. Select a different font from the drop-down menu.

5. Change the color to a pre-set palette from the drop-down menu, or enter hex codes using the eyedropper tool.

6. Click the Add Mask drop-down menu to display words in a certain shape.
7. Enable features like Fix misspells, Smart capitalization, Merge similar words, link 2-word phrases by activating the appropriate checkbox for each. Clean up the text with the drop-down menu to hide common English words, or hide certain words from the cloud.

8. Click apply to all word clouds to standardize that look and feel across OE Responses.

1. Click on the Verbatim icon at the top of the Results page.
   Answers are grouped by the Response ID of each person who answered, in the order that respondents submitted their survey.
2. Click the questions menu to filter by specific questions, or use the search bar to search for specific keywords or phrases.
3. Click Reject for up to 5% of irrelevant responses, or thank respondents for great responses with the Give kudos button. Kudos will send respondents a thank you note and boost their trait score in the Paid Viewpoint respondent dashboard.
4. Click the Coding icon in the left menu to organize responses by labeling and categorizing insightful comments from respondents using codebook and codes 
5. Click the Export icon to download an editable version of the full open ended responses as an Excel or CSV file.

Check out the Open Ended Response articles for more in-depth analysis tools, like Skipper Autocode and Verbatim Coding