• Time and day your survey will complete (this shows once you have saved progress for the first time) 
• Total cost of your survey: See How much does it cost? for details
• N: Number of completes ordered
• LOI: Length of Interview, or how long it will take for respondents to complete your survey
• IR: Incidence Rate, or percent of panelists who will qualify to take your survey out of all attempts made

Most surveys launched on the aytm platform are completed within 24 hours, but completion times vary from project to project, and are heavily determined by the feasibility of the targeting criteria. Once your survey is launched, it is immediately delivered to our panels. View real time data within minutes from the Surveys In Progress section of your Dashboard. Charts and graphs will take shape as people respond.

We guarantee that your DIY survey will be completed by the quoted deadline if you launch it within the specified timeframe. You will be able to see our turnaround time in our Sample Complexity Meter at the top left of any Target Market or Survey Editor page. If you plan to launch it later, no problem - we'll give you a new delivery guarantee. 

If for any reason the survey runs longer than promised, you'll have the option to stop the survey and get  the remaining prorated amount credited back to your aytm account for future use. We do not refund cash back to your credit card or ACH.

Survey cost is based on several factors, including the Length of Interview (LOI); the Incidence Rate (IR); any technical surcharges based on your membership level and extra features; and number of completions ordered, represented by N.

When inputting your audience specifications into the Target Market page, the Sample Complexity Meter and quote on the left side bar will adjust accordingly. If your audience becomes too complex, the Sample Complexity Meter disappears completely, and you will be prompted to call us to begin discussing a custom quote.

By default, your price includes all available demographic traits for whatever country you're fielding in, reported with every survey complete coming from our panel so you don't have to ask them separately.

If the Sample Complexity meter disappears on the Target Market page, this means that we will need to manually test feasibility. You can contact aytm support in order to receive a Request for Quotation (RFQ).

Please email the following information to support@aytm.com: 

Name:
Phone:
Email:
Company:
Target Audience:
Survey Draft ID (if applicable):
Additional Information: