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Find your bearings

How to Delete Your Account

Janel Hagaman
  • Updated

We'd be very sorry to see you go! If you have any concerns about your account or data, reach out via chat or email support@aytm.com—we'd be happy to talk things through.

In This Article

Before You Delete

Deletion can't be undone, so take care of these first:

  • Download anything you want to keep. Export your survey data, reports, and presentations. Once your account is deleted, none of it can be recovered. See How to Export Survey Data and How to Export Data Presentations.
  • Hand off shared work. If you work in a team account, deleting your account erases every survey you own, including surveys your teammates use. Ask an account admin to transfer your surveys to a colleague first.
  • Check your subscription. If you pay for a subscription or have unused funds, tell us in your deletion email so we can sort that out before your account is removed.

Alternatives to Deleting

You may not need to delete your whole account:

  • Only want to stop paying? You can cancel your subscription instead. Your surveys and results stay in your account. Self-Serve plans can be cancelled from the Subscription page in your account settings. For other plans, contact us. See How to Manage Teams and Subscriptions.
  • Only want to remove someone from your team? On multi-team accounts, an account admin can deactivate a teammate from the Manage users page. Deactivation removes the person's access but keeps their surveys, so they can still be transferred to someone else.
  • Only want to remove one survey? You can delete a single survey and its data from your Dashboard. See How Long Do I Have Access to My Data?

How to Delete Your Account

  1. Send an email to deletemyaccount@aytm.com from the email address on your aytm account. We use this address to verify that the request comes from the account holder.
  2. A team member will follow up within 24 hours. We'll confirm once more that you want to permanently delete your account and everything in it.
  3. After you confirm, we delete your account and its data.

If you have questions about how your data is handled, reach out via chat or email support@aytm.com and we can connect you with our data security team.

⚠️ Note: This is a permanent deletion. Your data cannot be recovered. This process complies with GDPR, CCPA, and other applicable privacy laws.

What Gets Deleted

Data What happens
Your profile Your name and other personal details are erased. Your password is reset and sign-in is disabled.
Surveys you own Questions, settings, and drafts are erased, including surveys in a shared team account.
Responses and results Respondent data, statistics, and archived responses for your surveys are erased.
Reports and shared links Saved reports, share links, and preview links stop working and are deleted.
Files and organization Uploaded files, Dashboard folders, saved library items, and pending team invitations are deleted.
Billing records We keep transaction records and a basic log of your past surveys (title, dates, and status) to meet accounting and legal obligations.

After Your Account Is Deleted

  • You can't sign back in. Your account is closed for good. We can't restore it, even if you ask us to.
  • You can't reuse your email address. You won't be able to create a new aytm account with the same email address. To start over later, sign up with a different address.
  • Backups expire over time. As described in our Privacy Policy, deleted information may remain in secure backup copies for up to 24 months before it is overwritten.