The Verbatims page collects every open-ended response in your survey in one place, so you can read, sort, search, code, and export what respondents wrote in their own words.
In This Article
- Accessing Open-Ended Responses
- Filtering by Question
- Sorting Responses
- Verbatim Coding
- Page View Controls
- Searching
- Creating a Filter
- Rejecting Responses
- Giving Kudos
- Sharing Responses
- Returning to the Results Page
Accessing Open-Ended Responses
From any page, click the Verbatims button at the top of the page.
⚠️ Note: If the stats page is filtered or you are in a custom report, only the comments within that set of data will load. To see all comments, make sure you are in the Original – as fielded report, or that the current view is unfiltered.
Filtering by Question
By default, all responses from all questions that include an open-ended response will show. Use the All questions drop-down to narrow to a specific question or variant that has an open-ended response. To remove the filter, select All questions again.
Sorting Responses
You can sort responses in several ways:
| Sort option | What it does |
|---|---|
| ID | Sorts comments by Respondent ID and groups all responses from a particular respondent into a single entry. |
| Time | Sorts by when the response was logged. All comments display their timestamp; hover over the time to see the full date and time. |
| Length | Sorts by the number of characters. |
| Kudos | Sorts by kudos to surface responses that have received them. |
| Similarity | Sorts images by similarity (not applicable for verbatims). |
Use ↓ to view the data in descending order, or ↑ to view it in ascending order. To change the order, click the same option again.
Verbatim Coding
What is verbatim coding?
Coding is the process of organizing responses to open-ended questions by labeling and categorizing insightful comments. This helps you efficiently identify common themes within your dataset. Verbatim coding involves manually assigning codes to comments so you can capture the nuance of each response.
What is Skipper Autocode?
Skipper Autocode leverages AI to automatically detect themes in your response data and code them accordingly. It can also bulk-add codebooks to individual questions in your survey, saving you time and effort.
Learn more about Verbatim Coding and Skipper Autocode.
Page View Controls
- Number of comments per page: Click the drop-down to select how many responses display per page.
- Page toggle: Use the arrows to move between pages of comments.
- Show traits: Click the person icon in the top menu to show traits for every respondent. Click it again to hide traits. The same icon appears on each individual response, so you can also toggle traits for a single respondent.
Searching
When you use the search field, the search terms you enter are highlighted in the results. This setting is on by default; to turn it off, click the three-dot menu and clear the checkbox.
- Type in a search term and press Enter, then click the magnifying glass to search.
- Clear the search by clicking the x to go back to all comments.
💡 Tip: You can search by response ID, but that only returns the responses tied to those specific IDs. If you are looking to jump back to where you left off, sort by time and use your browser's find function instead.
Creating a Filter
You can create an advanced filter from the Verbatims page and apply it globally to the survey.
- Activate a search term or filter by a specific question.
- Click the three-dot menu and select Create filter. This activates advanced filter mode and pre-populates the logic for you.
- Click Apply filters, then save it as a new report or save it to your current custom report.
⚠️ Note: After you create the filter and click Apply active filter, click Back to main stats report to view the full survey through that filter.
Rejecting Responses
You can reject up to 5% of your total responses (for example, N400 × 0.05 = N20). Rejecting removes the respondent entirely and replaces them with a fresh respondent.
- Click Reject, then select an option from the drop-down. Selecting Other prompts you to type in a response.
- Confirm the rejection. The respondent and all of their data are removed from your report.
Giving Kudos
Click Give Kudos to recognize a thoughtful response. A brief message confirms that we will send a thank-you message to that respondent on your behalf.
Sharing Responses
To share or access your open-ended responses outside of the aytm platform, you can print verbatims or export them as an Excel file.
- Open the Verbatims page of your Results page.
- Click the Export icon in the left menu to open the Export Options pane, then select the export you want.
Returning to the Results Page
Click Quant report to return to the main stats.