How to Analyze Open-Ended Responses

1. From the Original - as fielded results report, click the conversation bubble at the top of the page.
   Note: if the stats page is filtered or you are in a custom report, only the comments within that set of data will load. If you are looking for all comments make sure you are in the Original – as fielded report, or that the current view is unfiltered. 

By default, all responses from all questions that included an OE response will show, but you can now use the “All Question” drop-down to narrow to one specific question or variant that has an open-ended response. 

To remove the filter, click the drop-down again, scroll to the top, and select all questions. 

You can sort responses a few different ways:

ID: sort comments by the Respondent ID. This will group all responses from a particular ID into a single entry.

Time: sort by when the response was logged. ↓ to see the oldest comments first, or ↑ to see the most recent comments first. All comments will display their timestamp; hover over the time to see the full date and time. 

Length: sort by the number of characters per response.

Kudos: sorted by kudos will show responses with Kudos first (descending order) or last (ascending order)

Number of comments per page: Click the drop-down to select how many responses per page. 

Page Toggle: Use the arrows to toggle between pages of comments. 

Show Traits: Click the person icon in the top menu to show traits for every respondent. Click again to hide traits. You will also see this icon on each individual response and you can toggle traits for an individual respondent by clicking the icon. 

When you use the search field, the search terms entered will be highlighted in the search results. This setting is on by default; click the three-dot menu and click the checkbox to turn off.

1. Type in a search term and press enter, or click on the magnifying glass to search.
2. Clear the search by clicking the “x” to go back to all comments.
   Note: you can search by response ID(s), but it will only bring up the responses associated with those specific IDs. If you are looking to jump to where you left off, it is better to sort by time and use the browser find instead. 

By default, responses to questions are displayed in the order the survey was programmed. If group logic was applied, you can also view responses in the order in which an individual saw answered the questions.

1. Click on the three dot menu to the right of the search bar, and choose Qs in response order to order the responses in the order an individual respondent viewed them. (i.e. group logic/randomization).

You can create an advanced filter and globally filter the survey. Activate a search term or filter by a specific question then click the three-dot menu and “create filter”. This will activate the advanced filter mode and pre-populate the logic for you. Click to apply the filter and then you can save as a new report (or save to your current custom report). 

Note: after you create the filter and click the “apply active filter” button you can then click “back to main stats report” to view the survey by this filter.

Users can reject up to 5% of their total responses (N400 * .05 = N20). This will remove the respondent entirely and replace with a fresh respondent.

1. Click reject and then select an option from the drop-down. Other will prompt you to type in a response.
2. Confirm the rejection, and the respondent (and all their data) will be removed from your report. 

If you would like to share or access your your open ended responses outside of the aytm platform, you can print verbatims, or export verbatims as a PDF.

1. While on the Open Ended responses page, click the export tab on the left side bar, and choose the file format you would like to export (either CSV or Excel) to obtain a file with only the open ended responses.
2. While on the open ended responses page, click on the Print tab in the left side bar, and select print report to print only the open ended responses.
3. When your computer's print options pop up, click Save as PDF instead of selecting a printer destination.